The following Booking Conditions together with the General Information contained on our website form the basis of your contract with us - mydubaistay.com - MSG Homecare Services LLC, PO Box 211944, Dubai, United Arab Emirates. Please read them carefully as they set out our respective rights and obligations. All bookings are made subject to these booking conditions.
In these Booking Conditions, "you", "your" and "customer" means all persons named on the booking (including anyone who is added or substituted at a later date). "We" and "us" means our company mydubaistay.com - MSG Homecare Services LLC.
The "property" refers to the property that you have reserved on your booking form.
Number of persons
Only those persons whose names appear on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places in the property indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed.
Identification
On arrival you must present your confirmation details as well as your passport or official identity card to us.
1. Making your booking
Bookings can be made by completing the online booking form at www.rentalsystems.com and following the on-screen instructions or by contacting us direct by telephone.
Once we have received your booking form and booking deposit we will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This confirmation invoice will be sent to the party leader. Please check this confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out.
2. Payment
In order to confirm your stay, a deposit of 30 per cent of the full payment amount (or, if booking within 28 days of departure, the full payment amount) must be paid at the time of booking.
This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less than 28 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In such case, the cancellation charges set out in clause 6 below will be payable by you.
2a. Security Deposit
You must pay a deposit of US$700.00. This can be by way of pre-authorisation on your credit card at the time of booking or via a manual swipe of your credit card on your arrival. The cost of any damage to the property or to any items in and/or at the property caused by you or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay. If no deductions are required to be made your security deposit will be refunded in full to you 7 days after the date of your departure from the property. Any pre-authorisation will be cancelled and manual vouchers discarded. If the security deposit is not sufficient to cover any damage caused by you or service charges incurred by you, you will be responsible for paying us any additional monies required to pay such shortfall amount immediately upon request from us. We will send you an invoice detailing any charges and will automatically take the payment from your credit card without any further confirmation from you.
2b Towels and linen
To continue to provide quality accommodation at affordable prices, we have to charge you if there is a discrepancy between the number of towels and bed linen provided to you at the start of your stay and the number left behind after your departure. The charges for each individual item is as follows:
FACE TOWELSUS$ 5
HAND TOWELSUS$ 10
BATH TOWELSUS$ 20
BATH MATUS$ 15
BATH ROBEUS$ 55
BEACH TOWELUS$ 40
You will be invoiced and the relevant amount will be deducted from your security deposit if any items are found to be missing once you have departed.
3. Your contract
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader. This contract and all matters arising out of it are governed by United Arab Emirates law. We both agree that any dispute arising out of or in connection with your stay will be dealt with by the courts of the United Arab Emirates.
4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can make a requested change, an amendment fee of US$40.00 will be payable by you together with any costs incurred by us.
Should you need to cancel your stay once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective from the date we receive it in writing or by email at our offices. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
Cancellation charge
The deposit is NOT REFUNDABLE under any circumstances whatsoever once it has been paid to confirm a reservation.
Cancellation charge
14 days or less to arrival65% of reservation charge
7 days or less to arrival100% of reservation charge
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.
7. Insurance
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Travel insurance can be purchased separately through www.villarenters.com.
8. Changes and cancellation by us
Occasionally, we have to make changes to, and correct errors on, our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to, or cancel, your booking we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or need for cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation by us.
We may be required as a result of the occurrence of a "force majeure" event (see clause 9 below) be required to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.
9. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of, "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. Our Liability to you
10.1.
We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.
10.2.
The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UAE which would have applied had that accommodation been provided in the UAE.
10.3.
We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.
Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is US$60.00 per person affected as you are assumed to have taken out adequate insurance at the time of booking.
11. Complaints and problems.
In the unlikely event that you have any reason to complain or experience any problems with your stay, you must immediately inform us. Any verbal notification must then be put in writing and given to us within 24 hours. Any complaints received after your booking has expired will not be accepted. If you leave the property before the end of your booking without authorisation by us, you will lose the right for any refund or discount unless we have breached the terms and conditions of this contract, Until we are informed about a problem or complaint, we cannot begin to resolve it and most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause.
Please note that the property is not an official tourist structure, such as a hotel or hotel residence but is a private dwelling. Being such, there is no standard or categories that are internationally recognised for the property. We cannot accept any complaints relating to comparisons with these types of premises.
12. Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the owner of the property we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
13. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
14. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including passports and visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.
