All of our properties are furnished and equipped to a high standard. Our experience from managing hotels helps us understand the total requirements of our guests.

There is no official international rating system for these private self catering apartments and villas, however we ensure that the quality of the furniture and equipment that goes into our properties is similar to what you would expect from a five star hotel.

The pictures and virtual tours displayed for each property are exactly as you will find when you arrive.

It’s easy to make your reservation instantly online.

1. Select a property and check the availability on our live calendar. If your dates are available click your arrival and departure dates, enter the number of Adults and Children in your group, and then click ‘Check Now’ for a quotation.
2. If you are happy to proceed then click ‘Book Now’ and add any extra services that you require from this page and enter your personal details to complete your booking.
3. You will receive an email to confirm your reservation from our customer service agent MSG with your booking reference and full instriuctions on how to proceed.

We can sometimes still accommodate your request because sometimes another user may have made a booking but not paid in the time required. So please complete and submit our Enquiry form and we will email you within 24 hours with a quotation.

Rates for short term 1 or 2 night stays are shown with a 25% higher price premium than our standard daily rate. Our standard daily rate only applies if you stay for 3 nights or more during the same period.

Prices are displayed correctly when you enter your dates to stay online and are fixed at the time you pay to confirm your reservation.

We offer our serviced and furnished accommodation in the best locations of Dubai for however long you require.

Long Stay discounts are available for stays from 1 month to 1 year. Submit an enquiry indicating the period you wish to stay and we will get back to you immediately with our competitive quotation for our high quality accommodation.

Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total accommodation cost of the booking. If you have already received the service for any extras specified in your booking these will also not be refundable under any circumstances whatsoever. Amendment charges and credit card processing fees are also not refundable in the event of cancellation.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. We can supply you an official cancellation invoice and claims must be made directly to the insurance company concerned.

We only allow the persons, up to the maximum permitted for the property, and that you have named in your booking confirmation to stay in the property. No extra persons are allowed to stay overnight under any circumstances.

If it is discovered that there are more persons staying than shown in your original booking your booking will be terminated immediately and without refund.

Our price is fixed for the property and not per person, so you can invite as many people as you like up to the maximum occupancy figure displayed.

Only those persons listed on your reservation will be allowed to stay when you arrive.

We offer an Airport Transfer service from all the major airports in this region, the costs are as follows:

This service is for a maximum of 6 passengers and is charged per trip not per person. If your group is bigger then please contact us to see what we can do to help you.

Transfers can be booked in the Extras section when making your booking online. If you have already booked then please contact us by email up to 24 hours prior to your arrival to add this service. Once you have completed our Arrivals Form we will take care of arranging your transfers and will advise you of your drivers contact details and pick up arrangements 24 hours before any pick up is due.

We advertise ' * Rates from' on our website starting from our lowest rate available during low season (June to August)

Rates always vary according to seasons throughout the year so please enter your dates for a detailed quote for the time that you require to book. Prices may vary and will only be fixed upon your booking confirmation.

Discount is available for long stays so please contact us if you are staying for 28 nights or more.

We can assist you to apply for a visa if you require one for entry to Dubai. Please contact us before making your reservation for our advice.

You can also buy your flight tickets from Emirates airline and ask them to issue your visa, either direct or via your travel agent, there will be a charge for this, we can provide you with a receipt for your reservation with us if it is required as proof of where you will be staying.

Pets of any kind are NOT ALLOWED in any of our properties.

We have put together a Welcome Grocery Starter Pack to get you going when you arrive at your property, before you get time to visit a local supermarket. The nominal compulsory charge includes tea, coffee, snacks, chilled mineral water and tissue paper supplied by our House Keeping team at the start of your stay.

You'll also find included a booklet of 50 Exclusive Discount Vouchers with savings over 8,000 AED for most leading activities which will definitely cover more than the amount you have been charged. Additional booklets are available for 100 AED from our representative if you want to save even more, and are highly recommended if you are a group of 4 or more persons.

Browse this map for the location of Supermarkets in Dubai so you can stock up with exactly what you require when you arrive.

The property is cleaned and prepared by our HouseKeeping Team ready for your arrival and is then serviced every 3^rd day during your stay.
(i.e. If you check in on Monday the next cleaning will be on Thursday, then Sunday)

Our housekeeping team will visit to clean the property, replace the bed linen and towels, and offer you assistance if you have any questions. Daily cleaning, bed linen change or towel change can all be arranged seperately for an extra charge, please select when making your booking or ask your Guest Relations officer once you have checked in.

Construction started in 2004 and will continue until 2012 around the areas of new Dubai. Finished buildings offer high quality accommodation and excellent facilities, great value when compared to similar standard hotels.

The fast pace of construction means that what we see today will not be the same tomorrow. We ask all concerned customers to check the status of construction around the property they wish to book, we'll give you our honest opinion as to how we expect it will be for the time that you wish to make your reservation.

Every property has complimentary DIRECT 8Mbps high speed internet connection and Wi-Fi. Our Platinum and Signature properties also have a work desk and PC to work from.

We can also provide an all in one Printer Scanner Copier on request, there is a once only charge of AED 110 including 30 sheets A4 paper and all inks for the duration of your stay. Please make your request prior to your arrival.

You can use your own PC or Laptop, or any internet enabled device, via a cable Ethernet connection or Wi-Fi wireless internet / broadband as standard in ALL of our properties.

All properties offer complimentary 24/7 - 8Mbps high speed internet connection, dedicated for your own use, unlike hotels where a much slower connection is charged and also shared between many rooms !

You will find a sticker on the top of the Wi-Fi Router giving you the SSID (Access Point Name) and Password  (WPA Security Key) details required to log in to the secure wireless connection via DHCP.

Every property has a telephone that can accept all incoming calls and make free local calls to numbers with the 04 and 800 prefix.

Due to the billing process in Dubai we cannot extend full use of these telephones and recommend you hiring a mobile phone from us allowing you to make calls and control costs at your own leisure using pre-paid vouchers.  Please book as an extra or ask your Guest Relations officer on arrival.

We can provide you with a cot, high chair and baby stroller on loan for the full duration of your stay.

There is a once only charge of AED 195.00 for all of these facilities to be delivered ready at your property for when you arrive. Please select this option in the extras section of the booking form or inform us of your requirement before you arrive.

Dubai Marina is located directly opposite the Jumeirah Beach, and the 2km Jumeirah Beach Walk. At the beach walk you will find over 40 restaurants and cafes, and bars at the beachside hotels. Jumeirah Beach is an open beach available to the public with small areas close to the hotels cordened off for their private guests.

View the google maps location tab for each property for its pinpoint location. 

If our customers need to hire a car during their visit we always advise to book a car from the airport on arrival and return it there on departure.

All the major international car hire companies have a hire/collection desk in the airport foyer after you exit customs. We have preferential rates with one of our local partner companies and can also offer a driver/chauffeur service if you would prefer, please email us for more information.

We can advise and offer you a selection of activities to enjoy during your Dubai holiday supported by our carefully selected partners. From a Desert Safari to a private boat charter for a cruise along the Creek, we'll give you our best advice.

Our teams local knowledge will help you get the best of your short stay in Dubai so please contact us either before or during your stay if you have any requests.

Payment is required according to the time before your arrival date as follows:

LESS THAN 14 DAYS TO ARRIVAL: Full payment is required to confirm your reservation.

MORE THAN 14 DAYS TO ARRIVAL: You can choose to pay either the full amount of your reservation or just 30% as a deposit. If you choose to pay only the deposit then the final balance will be due 14 days before your arrival. We will send you a payment reminder when your final payment is due.

Your reservation will NOT be confirmed unless payment is made.

 If you have not paid by the dates set out in your confirmation email we will treat your booking as cancelled by you and our standard cancellation terms will apply.

1. Enter your Dates and Number of Persons in your group to search for available properties.
2. Select the property you like to book and click Book Now
3. Check the dates, group numbers and price.
4. Add any Extras you would like with your booking.
5. Enter your full personal details
6. Read and Confirm our Booking Terms and Conditions
7. Select your payment method.
8. Click Proceed to Confirm your Booking

1. Our third party payment authority form completed and signed by the card holder
2. Copy of passport or driving licence with photograph of the card holder
3. Copy of both sides of the card holders credit card used to make payment
4. Copy of the first page of the latest credit card statement for the card used to pay showing the name and address of the card holder.

1. Cash in USD or AED
2. Credit Card - Visa, Mastercard, American Express, Diners in either AED or your cards local currency if available.

1. If you have paid by credit card, we will refund back to your same credit card account. This process can take up to 10 working days once we have instructed our merchant bank to send money back to your card account.
2. If you have paid by Bank Transfer we will transfer funds back to your same bank account. This process will take up to 5 working days once we have instructed our bank to send money back to your account.
3. If you have paid by cash a cash refund can be collected from our office by appointment only.

Our Guest Relations team operates 24 hours a day to accommodate all of our customers.

If you are making your own way to the property we will arrange either to meet you at the property at a designated time or leave the keys at the security desk for you to collect. We will send you detailed arrival instructions three days prior to your check in date once you have paid in full to confirm your reservation.

Our Guest Relations Team is available 24 hours a day / 7 days a week during your stay.

You will be presented with a Welcome Folder information pack when you check in, giving you all the information you need to contact us during your stay.

You can use the telephone in your property to call us at any time without charge, using either our Local or Toll Free numbers.

If you wish to purchase alcohol for consumption during your stay we advise you to buy it on your arrival at the Dubai Airport Duty Free store found after you have passed through immigration, in the baggage collection area.

Although there are a limited number of stores in Dubai that sell alcohol you will NOT be able to purchase from these without a local purchasing licence, for which you would require a UAE residency visa.

Once you are inside Dubai it is possible to purchase and drink alcohol at licensed premises. Restaurants, pubs and night clubs, which generally tend to be located inside hotels, are the main places where you are allowed to purchase alcoholic drinks.

As the UAE is an Islamic country please be aware that drinking on the streets in public, or behaving in a disorderly manner is strictly forbidden by Dubai law and will lead to imprisonment if you are arrested by the police. There is zero tolerance for drink driving in the UAE, meaning there must be NO alcohol in your body whilst in control of any vehicle. Alcohol can take up to 48 hours to leave your system so please take this into account before deciding when it is ok for you to drive and not.

We advise all our guests to only enjoy their drinking sensibly either at their property or within an officially licensed premise, and with respect to the laws of Dubai. 

You can either hail a passing cab in the street (red lights either side of the roof light indicate it is available),
or call the local freephone number to book a taxi in Dubai:

Our departure procedure is explained in detail within your Welcome Folder, provided when you check in.

On departure you must leave the property before 11:00am, unless you have written agreement to check out later with our Service Agent (additional charges may apply).

Please ensure you have packed all your personal belongings and leave the property in the same general clean condition as you found it on arrival, washing any used dishes, removing any rubbish and locking all doors and windows.

Also remember to empty the safe of your personal belongings if you have used it, and leave the safe door open.

Report any damages to our Service Agent to ensure your Breakage Deposit is not incorrectly charged.

If you have booked a Return Airport Transfer our Guest Relations Team will contact you the day before you depart to confirm your pick up location and time.